A strategic approach to making sense of the “wicked” problem of ERM

摘要: Purpose – The purpose of this paper is to provide an approach viewing the “wicked” problem electronic records management (ERM), using Cynefin framework, a sense‐making tool. It re‐conceptualises ERM challenge by understanding nature people issues. This supports decision making about most appropriate tactics adopt effect positive change.Design/methodology/approach was used synthesise qualitative data from empirical research project that investigated strategies and for improving ERM.Findings may be thought as dynamic, complex but, viewed through many issues are not complex; they simple or complicated can addressed best good practice. truly need different approach, described emergent provides lens which view, make sense re‐perceive offers strategic accelerating change.Research limi...