作者: Scott Taggart Webster
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摘要: Preface PART ONE FOUNDATION 1 Introduction: Operations and Supply Chain Management 2 Information Technology: ERP Systems, SCA E-Commerce 3 Foundations: System Slack Related Concepts TWO PRINCIPLES AND TOOLS 4 Demand Management: Processing, Influencing, Anticipating 5 Trends, Technologies, Tactics 6 Inventory I: Deterministic Analysis 7 II: Stochastic 8 Capacity Psychology 9 Production Flow Control Scheduling 10 Transportation Elements Insights Supplement A Diagnostic Illustration B International Transportation: Services Legal Requirements 11 Quality Tools for Process Improvement Creative Problem Solving: Strategies Pitfalls THREE SYNTHESIS 12 Strategy: Frameworks Synthesis Appendix Principles of Nature: into Human Behavior Linchpin E-Commerce: Basics Encryption Digital Signatures Summary Notation Formulas Standard Normal Probability Unit Loss Table References Index