Relations between physicians’ behaviors and analogue patients’ satisfaction, recall, and impressions

摘要: This paper investigates associations between physicians task-oriented and socioemotional behaviors on the 1 hand analogue patients satisfaction recall of information global impressions. The study is based role-playing subjects responses to interactions simulated patients. Audiotapes 2 standardized patient cases presented by trained simulators 43 primary care were rated (N=258) electronically filtered excerpts from encounters for vocal affect 37 independent judges. Content analysis was made visits transcripts assess interaction process identify all medical communicated. Finally speech error rate calculated a combination audiotape transcript. Findings revealed that clearly distinguished task consistent pattern association emerged Within domain patient-centered skills (giving counselling) consistently related effects in positive direction but physician-centered directions asking questions) demonstrated opposite relationship. A negative also evident effects. (authors)