Managing change in the nursing handover from traditional to bedside handover – a case study from Mauritius

摘要: The shift handover forms an important part of the communication process that takes place twice within nurses' working day in gynaecological ward. This paper addresses topic implementing a new system bedside handover, which puts patients central to whole managing care and also some shortcomings traditional system. A force field analysis terms driving forces had shown there was dissatisfaction with method led increase number critical incidents complaints from patients, relatives doctors. restraining identified were fear accountability, lack confidence this change would lead more work. 3 – step planned model consisting unfreezing, moving refreezing used guide us through process. Resistance managed by creating climate open where stakeholders allowed voice opinions, share concerns, insights, ideas thereby actively participating decision making. An evaluation successfully implemented satisfaction staff general. successful should encourage other nurses become proactive identifying areas for management order improve our health