Meeting Our Customers’ Expectations: A Follow-Up Customer Satisfaction Survey After 10 Years of Free Document Delivery and Interlibrary Loan Services at Texas A&M University Libraries
作者： Zheng Ye (Lan) Yang , Douglas Hahn , Elaine Thornton
DOI: 10.1080/1072303X.2012.708390
关键词:
摘要: A customer satisfaction survey was conducted at Texas A&M University Libraries to determine how we can continue deliver the best document delivery/interlibrary loan service possible for our customers. The results confirm excellence in delivering this popular “Get it me” service. findings also enable us make some changes process further improve
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