How the Baldrige Award really works.

摘要: "How the Baldrige Award Really Works" by David A. Garvin draws on a series of in-depth discussions with judges and senior examiners to give first clear account real purpose operation prestigious--and contentious--award. Accompanying article is "An Open Letter TQM," call from James D. Robinson III, Harold Poling, John F. Akers, Robert W. Galvin, Edwin L. Artzt, Paul Allaire for closer cooperation between business universities promote quality.