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Sales performance measurement and steering in a multinational company
作者: Vesa Tuomainen
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参考文章
(40)
1.
Andrew Likierman,
The five traps of performance measurement.
Harvard Business Review.
,vol. 87, pp. 96- ,(2009)
2.
Alan C. Maltz, Aaron J. Shenhar, Richard R. Reilly,
Beyond the Balanced Scorecard
Long Range Planning.
,vol. 36, pp. 187- 204 ,(2003) ,
10.1016/S0024-6301(02)00165-6
3.
Diana Woodburn, Malcolm McDonald, Beth Rogers,
Key Customers: How to manage them profitably
,(2000)
4.
Mike Kennerley, Andy Neely, Chris Adams,
The Performance Prism: The Scorecard for Measuring and Managing Business Success
,(2003)
5.
D. Scott Sink,
Productivity management : planning, measurement and evaluation, control, and improvement
Wiley.
,(1985)
6.
CS McWatters,
Performance Measurement & Control Systems for Implementing Strategy
Prentce Hall.
,(2000)
7.
Richard L. Lynch, Kelvin F. Cross,
Measure Up!: Yardsticks for Continuous Improvement
,(1991)
8.
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger, Gary W. Loveman, Thomas O. Jones,
Putting the Service-Profit Chain to Work
Harvard Business Review.
,vol. 72, pp. 164- 170 ,(1994)
9.
Robert S. Kaplan, David P. Norton,
The balanced scorecard : measures that drive performance
,(2015)
10.
Christian Homburg, Mathias Droll, Dirk Totzek,
Customer Prioritization: Does It Pay Off, and How Should It Be Implemented?
Journal of Marketing.
,vol. 72, pp. 110- 130 ,(2008) ,
10.1509/JMKG.72.5.110
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2011 年,
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