Why and How TQM Leads to Performance Improvements
作者： Javier García-Bernal , Marisa Ramírez-Alesón
DOI: 10.1080/10686967.2015.11918439
关键词:
摘要: Evidence shows that TQM improves organizational performance, but researchers disagree on how such improvements occur and who really benefits. This paper tests hypotheses relating to adoption the path from wealth creation appropriation.
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