LEVERAGING SOCIAL CAPITAL IN THE VIRTUAL WORK ENVIRONMENT - KNOWLEDGE EXCHANGE THROUGH SOCIAL MEDIA PLATFORMS

摘要: Collaboration in information-intensive work environments is enabled through information systems that facilitate the and knowledge exchange between collocated employees. As prior research suggests, social media platforms are a promising solution to realize electronic networks of practice bridging gap seeker experts as source an effective manner. To enhance understanding structural characteristics underlie employee’s interactions how each individually benefit from participating practice, we analyze content 15,505 enterprise microblogging messages created by 1,166 employees multi-national financial institution. Specifically, explore capital build up on individual level individuals can leverage their central position with respect improvements faster message replies higher quality. Our study provides first insights influenced different forms capital. The results stress positive effect individual’s reception important part sensing capabilities. Thereby, find empirical evidence be utilized collaboration cooperative exchanges efficiently.