Avaliação dos aeroportos das cidades-sedes da Copa de 2014 através do método AHP

作者: Helen Feuser Fernandes , Hadassa Pereira de Carvalho , Cláudio Jorge Pinto Alves , Anderson Ribeiro Correia

DOI: 10.14295/TRANSPORTES.V23I3.952

关键词:

摘要: This paper aims to present a ranking method assess the airports of FIFA World Cup host cities, according priority in passenger opinion. The purpose is contribute with airport authorities, order identify improvement opportunities as operational bottlenecks. Two surveys were used: survey developed by Ministry Civil Aviation Brazil 2013, which was applied at 12 international and major Brazil, obtain weights relevance facilities. Analytic Hierarchy Process (AHP) consolidate results these two surveys, providing global quality index for each surveyed airport. indicates that Curitiba Airport has best infrastructure among others analyzed Manaus one who needs more adjustments. indicate all

参考文章(9)
James K.C. Chen, Amrita Batchuluun, Javkhuu Batnasan, Services innovation impact to customer satisfaction and customer value enhancement in airport Technology in Society. ,vol. 43, pp. 219- 230 ,(2015) , 10.1016/J.TECHSOC.2015.05.010
George CL Bezerra, Carlos F Gomes, None, The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport Journal of Air Transport Management. ,vol. 44, pp. 77- 81 ,(2015) , 10.1016/J.JAIRTRAMAN.2015.03.001
Anderson Ribeiro Correia, S.C. Wirasinghe, Alexandre G. de Barros, A global index for level of service evaluation at airport passenger terminals Transportation Research Part E-logistics and Transportation Review. ,vol. 44, pp. 607- 620 ,(2008) , 10.1016/J.TRE.2007.05.009
Elton Fernandes, Ricardo Rodrigues Pacheco, Airport management: a strategic approach. Transportation. ,vol. 34, pp. 129- 142 ,(2007) , 10.1007/S11116-006-9102-8
Thomas L. Saaty, DECISION MAKING WITH THE ANALYTIC HIERARCHY PROCESS International Journal of Services Sciences. ,vol. 1, pp. 83- 98 ,(2008) , 10.1504/IJSSCI.2008.017590
Giovanna Miceli Ronzani Borille, Anderson Ribeiro Correia, A method for evaluating the level of service arrival components at airports Journal of Air Transport Management. ,vol. 27, pp. 5- 10 ,(2013) , 10.1016/J.JAIRTRAMAN.2012.10.008
Thomas L. Saaty, How to make a decision: The analytic hierarchy process European Journal of Operational Research. ,vol. 48, pp. 9- 26 ,(1990) , 10.1016/0377-2217(90)90057-I