Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
作者： Toni Lupo
DOI: 10.1016/J.JAIRTRAMAN.2014.11.006
关键词:
摘要: In this paper a new approach was proposed so as to comparatively evaluate the quality of service alternatives. In particular, a fuzzy extension of the ServPerf service conceptual model …
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