The influence of transactive memory systems and psychological safety on effectiveness of service management teams in a restaurant setting.
作者： Priyanko Guchait , Michael J. Tews , Tony Simons
DOI: 10.1080/15332845.2014.866452
关键词:
摘要: The authors of this study examined the influence transactive memory systems (TMSs) on team performance and cohesion, as mediated by psychological safety. Using a sample 178 undergraduate students representing 27 service-management teams in real-life restaurant setting with real-world consequences, TMS exhibited significant positive relationship cohesion. Team safety was found to mediate between outcomes. Based findings, theoretical practical implications are discussed.
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