Assessing Community Responsiveness in a Metropolitan Area

摘要: An important dimension of a community is the degree to which its agencies, broadly defined, are responsive citizen needs While term "responsiveness" multifaceted concept, at most basic level, an individual initially has gain entry into organization before particular reguest for services or information can be addressed. One rather simple way assessing organization's preliminary responsiveness crtizen requests monitor time elapsed establishing telephone contact. This system was utilized with three sets data bases, within major metropolitan area, consisting critical social service agenc ies as defined in phone book, diverse transportation systems, and agencies listed by Department Social Services pamphlet. Concurrent validity were subsequently collected interviewing random sample individuals assess their perceptions agency responsiveness. Direct behavioral manifestations responsiveness, well perceptions, ...