作者: Ruth N. Bolton , A. Parasuraman , Ankie Hoefnagels , Nanne Migchels , Sertan Kabadayi
DOI: 10.1108/09564231311326987
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摘要: … We consider social media in the broadest sense of the term and define it as any online service through which users can create and share a variety of content. Although social media …