Service Quality of Mobile Banking Systems
作者： Ching-Yi Lin , Steve Kuang-Hsun Shih
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摘要: This study aimed to promote the use of mobile transaction services and summarize 13 service items affecting banking transactions, functional programs, accessibility programs. Furthermore, this designed questionnaire using ANP (the Analytic Network Process). Three experts from financial industry academia with more than five years working experience were invited compute weights find out optimum program accordingly. Suggestions proposed for programs that could be provided as a basis decision-making regarding systems quality enhancement, thus further boosting user confidence in platforms systems.
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