Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age
作者： Linda D. Hollebeek , Linda D. Hollebeek , Raouf Ahmad Rather
DOI: 10.1016/J.JRETCONSER.2021.102453
关键词:
摘要: … We therefore investigate the impact of CE on experience and behavioral intent, which we explore in the tourism context. We also envisage customer age to moderate the proposed …
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