Total Quality Management and the Public Sector
作者： Harold W. Kuhn , Donald E. Rosenhoover
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摘要: … cerning the maturity of Total Quality Management (TQM)1 in the public sector. They define the public sector as all primary employers of Master of Public Administration (MPA) graduates, …
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jstor.org参考文章(2)
Philip B. Crosby, Quality Is Free: The Art of Making Quality Certain ,(1979)
James E. Swiss, Adapting Total Quality Management (TQM) to Government Public Sector Performance. ,vol. 52, pp. 204- 218 ,(2018) , 10.4324/9780429497964-18