What matters most: An exploratory multivariate study of satisfaction among first year hotel/hospitality management students

摘要: Purpose – This study presents institutional research and aims to explore the underlying factors that contribute hospitality management students' satisfaction perceptions of service quality at a higher education college in Ireland. Research focusing on leisure argues for greater cognisance relevance experience with third level education. Therefore, current paper seeks address issue student feedback measurement light recent proposals.Design/methodology/approach The responses “course questionnaire” taken from database first year students (n=263) were factor‐analysed using principal component technique, purpose which was identify latent explanatory variables concept as applied context. Descriptive analysis used examine within data. Tests gender nationality differences were...