The impact of human resource capabilities on internal customer satisfaction and organisational effectiveness

摘要: This study examined the impact of human resource (HR) capabilities on internal customer satisfaction and organisational effectiveness. It drew data from HR managers line managers; a total 238 valid matches was obtained. Structural equation modelling employed to examine proposed model. The results showed that some appear be linked implications for practitioners were modify emphasise certain practices, role customers effectiveness enhancement. These findings revealed importance in enhancing employee morale, commitment, productivity, turnover rate organisation's ability attract talent.