Organizational Learning: A Mediating Factor between Technological Innovation and TQM

摘要: Organizations nowadays are faced with many competitive obstacles due to the rapid change in technology. Both practitioners and management theorists have called for innovation take place production processes lines as well practices. Total quality management, also famously known TQM, has long been established a major practices adopted by organizations word wide. However, recently, organizational learning dimensions gained popularity organizations. Furthermore, technological considerable attention vital securing sustainable advantage business world. This study investigates relationship between innovation. A conceptual model was developed adoption of six TQM from Malcolm Baldrige National Quality Award (MBNQA) (i.e. leadership, strategic planning, human resource customer focus, process information analysis) test its both respectively. proposes that acts mediating variable these