作者: Carsten Felden , Peter Chamoni , Markus Linden
DOI: 10.1007/978-3-642-12814-1_17
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摘要: There exist some approaches to support decision making in the context of business processes. Most them are not systemized. The aim this paper is evaluate and differentiate existing Business Process Intelligence detect further research activities field propose a holistic concept. This done by literature review identify related concepts be able constitute doing an empirical study case study. results morphological box definition clarify potentials Intelligence. Additionally, propositions based on selected theories formulated which provide basis for research.