An analytical method to evaluate facility management services for residential buildings

摘要: Besides constructed quality and environmental quality, the of facilities in residential buildings is influential to living numerous residents there. The functional facilities, turn, dependent on their operation management. A review relevant literature a focus group discussion with Facility Management (FM) practitioners, which were parts study reported here, unveiled that prior performance evaluation studies focussed assessing outcome FM services whereas an analytical method suitable for holistic lacking. An interview survey 297 users typical estate Hong Kong was carried out solicit perceived levels importance services. responses tested using Analytical Hierarchy Process (AHP) isolate those inconsistent judgments, followed by computing weightings various aspects based consistent responses. calculation weighted score benchmarking purposes critical cost-effectiveness services, are crucial achieving sustainable built environment, illustrated.