A multi-criteria decision making model for outsourcing maintenance services

摘要: Purpose – The purpose of this paper is to present the development a multi-criteria decision-making model for use by maintenance managers consider before making decision on outsourcing. Design/methodology/approach Thirty-eight factors were identified outsourcing services. These grouped under six categories, namely: “strategic”, “management”, “technological”, “quality”, “economic” and “function characteristics”. Analytic Hierarchy Process, as model, was introduced applied an approach in Saudi Arabian universities A case study services air-conditioning systems carried out apply developed model. Findings Data analysis indicated that all groups have almost equal weight, with “quality” group having highest weight “technological” of...