The effects of a continuing medical education programme in interpersonal communication skills on doctor practice and patient satisfaction in Trinidad and Tobago.

摘要: This study investigates the effects of a brief training programme on communication skills doctors in ambulatory care settings Trinidad and Tobago. Evaluation doctor performance is based analysis audiotapes with their patients during routine clinic visits patient satisfaction ratings. A pre-test/post-test quasi-experimental design was used to evaluate exposure programme. Doctors were assigned groups voluntary participation Audiotapes 15 participating (nine trained six control) 75 at baseline 71 post-training assessment this analysis. The content-coded using Roter Interaction Analysis System (RIAS). significantly more target than untrained colleagues. Trained facilitations open-ended questions other doctors. There also trend towards emotional talk, close-ended questions. Patients talked overall, gave information tended use positive talk compared patients. judged as sounding interested friendly, while dominant, responsive friendly Consistent these differences, be higher