作者: Swetha Narayana , Yee Goh , Jennifer A Harding
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摘要: There is an emerging trend of offering combined products and services to customers as integrated solutions. These are implemented by contracts such availability contracts. Uncertainties may arise due the novelty process designing managing offerings, prediction equipment failure multiple stakeholders involvement in addition long-term nature contract. Understanding through-life uncertainties their impact on cost critical ensure sustainability profitability companies The focus this paper (i) evaluate existing uncertainty classifications (ii) propose essential considerations for characterising Appropriate classification should improve quality estimation stimulating understanding awareness characteristics.