Fuzzy AHP Approach to TQM Strategy Evaluation
作者： Chia Yi Chen , Ming Lang Tseng , Anthony SF Chiu , Yuan Hsu Lin
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摘要: In recent years, many electronics producing firms have looked upon total quality management (TQM) strategy as a means by which they could maintain competitive advantage. This empirical research evaluates TQM strategic factors in order to determine the critical success environmental uncertainty. Fuzzy analytic hierarchy process (FAHP) is proposed methodology discuss and tackle different decision criteria like effective leadership, people management, customer focus, plan being involved identifying with The result shows that leadership most factor strategy.
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