PSS Board: a structured tool for product–service system process visualization
作者： Chie-Hyeon Lim , Kwang-Jae Kim , Yoo-Suk Hong , Kwangtae Park
DOI: 10.1016/J.JCLEPRO.2012.06.006
关键词:
摘要: The product–service system (PSS) is a in which its integrated products and services jointly fulfill customer needs. current research proposes structured tool called the PSS Board to visualize process. This matrix board where activities, state of products, services, dedicated infrastructures, partners are placed rows, general process steps columns. visualized on shows how provider aid customers' job execution Previous cases based proposed Board; utility also identified. can serve as an effective basis analyze from perspective fulfilling needs, thus supporting companies diagnosing elaborating their respective PSSs.
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postech.ac.kr参考文章(48)
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