Cultural, external and behavioral factors in claims negotiations

摘要: Purpose – The purpose of this paper was to investigate the factors affecting claim negotiations in Iranian oil and gas construction projects. findings give better understanding Design/methodology/approach research methodology for study involved use Delphi technique, conducted with non-Iranian stakeholders being projects more than five years determined major factors, claims negotiations. Subsequently, factors’ weightings were derived using analytic hierarchy process (AHP). Findings In total, 13 identified three categories of: external, cultural personal behavioral. Finally, weights identified. Research limitations/implications This context industry has high standards its employees are well chosen have frequent job training. A...