作者: Dana Gaines Robinson , James C. Robinson
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摘要: Part One: Moving from Activity Training to Impact . 1. The Training-for-Activity Trap. 2. Training-for-Impact Approach. Two: Creating Strategic Partnerships with Management. 3. Identifying Business Needs and Clients. 4. Forming a Collaborative Relationship 5. Conducting Initial Project Meetings. Three: Diagnosing Organizational Making Decisions. 6. Assessing Performance Effectiveness. 7. Analyzing Causes of Gaps. 8. Tabulating, Interpreting, Reporting Results Four: Building Evaluation Tracking Systems into Programs. 9. Participant Reactions: Going Beyond "Smile Sheets". 10. Learning: Development Knowledge Skills. 11. Behavioral Results: Evaluating Transfer Learning the Job. 12. Nonobservable Changes in Values, Beliefs, Cognitive 13. Operational Measuring on Business. Five: Using 14. How Where Begin.