摘要: … In order to investigate alternative strategies for the selection of key information to be provided to service agents, we have developed a prototype KPI recommendation application. In…
M.A. Hearst, S.T. Dumais, E. Osuna, J. Platt, B. Scholkopf, Support vector machinesIEEE Intelligent Systems & Their Applications. ,vol. 13, pp. 18- 28 ,(1998) , 10.1109/5254.708428