Determinants of customer satisfaction with airline services: an analysis of customer feedback big data.
作者： Eunil Park , Yeonju Jang , Jina Kim , Nam Jeong Jeong , Kunwoo Bae
DOI: 10.1016/J.JRETCONSER.2019.06.009
关键词:
摘要: … study aims to investigate customer satisfaction with South Korean airline services and to explore both motivations and hindrances regarding satisfaction as reflected in customers’ online …
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