Responsible gambling: Sympathy, empathy or telepathy?

摘要: Abstract This study investigates whether customer contact employees can identify difficulties in managing gambling behavior among the diverse groups of patrons that frequent venues. The researchers recruited from non-casino venues located areas with a high concentration residents considered vulnerable to problem gambling. results reveal venue are capable recognizing signs controlling time and money spent on distinguish differences between age, gender specific cultural groups. Young men emerged as most gambling, however, had little sympathy for these patrons. contributes literature how recreational gamblers manage their has implications management policy.