Systems and methods for providing remote support via productivity centers

摘要: A productivity center provides remote support directly and indirectly to one or more monitored systems. The receives data on the operating system, database, applications, such as SAP Basis, determines if any jobs need be performed. optimizes resources by automatically performing some of then allocating other associates based their skill levels. scheduling algorithm factors in associate's level, time needed perform job, required completion time, associate availability, optimize use time. status information systems alerts notifications clients system.