Applying the lessons learned from 27 lean manufacturers.: The relevance of relationships management

摘要: Abstract This paper deals with the challenges posed by lean production principles for operations management. A multiple case study approach was used to explore how model has been adopted 27 excellent firms operating in international markets and recognize areas characterized major problems difficulties. research model, able accurately define operationalize concept, developed order carry out this empirical study. The represents a conceptualization of as consisting number improvement programmes or best practices characterizing different company (i.e. process equipment, manufacturing planning control, human resources, product design, supplier relationships, customer relationships). Results from would suggest that full implementation principles, most critical factor appears be management external relationships rather than internal operations. challenge, today, is integrate organizations into value stream ensure excellence final products services and, also, customers organization. calls change perspective analysis: focus must move In light this, suggestions future research, indicated findings, are offered.