A social media text analytics framework for double-loop learning for citizen-centric public services: A case study of a local government Facebook use
作者： Christopher G. Reddick , Akemi Takeoka Chatfield , Adegboyega Ojo
DOI: 10.1016/J.GIQ.2016.11.001
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摘要: … a local government uses Facebook for organizational learning from social media interactions with citizens. The problem that local … with the Texas Commission on Environmental Quality. …
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