Dimensions of information systems success

摘要: The value added by an organization’s IT assets is a critical concern to both research and practice. Not surprisingly, large number of IS effectiveness measures can be found in the literature. What not clear literature what are appropriate particular context. In this paper we propose two-dimensional matrix for classifying Effectiveness measures. first dimension type system studied. second stakeholder whose interests being evaluated. was tested using it classify from 186 empirical papers three major journals last nine years. results indicate that classifications meaningful. Hence, Matrix provides useful guide conceptualizing measurement research, choosing measures,