The People in Digital Libraries: Multifaceted Approaches to Assessing Needs and Impact

摘要: Digital libraries (DL) serve communities of people and are created maintained by for people. People their information needs central to all libraries, digital or otherwise. All efforts design, implement, evaluate must be rooted in the needs, characteristics, contexts who will may use those libraries. Like most principles, devil is details— implementing applying principle practical problems. Human-centered library design particularly challenging because human behavior complex highly context dependent, concept technologies rapidly evolving. Two important aspects human-centered assessing tasks that arise from evaluating how affects subsequent behaviors. Given evolving nature development, solutions these challenges process-oriented iterative rather than product-oriented summative. complexity uncertainty about effects new systems, a multiplicity data views essential guide understand impact This chapter focuses on two elements design--assessing ongoing evaluation impact. Multifaceted approaches assessment illustrated with three case studies, particular emphasis users conducted as part project develop prototype interface designs Library Congress National Program. The above links clusters constructs: contexts; implementation, evaluation;