Achieving higher levels of business process improvement: A case study

摘要: The research topic has significant implications on organisations that aspire to reach higher levels of improvement by continuously creating diverse values their stakeholders and building unique Business Process Improvement (BPI) capabilities. We present an a-priori model derived from well-known theories domains such as stakeholder organisational capabilities theories. mainly posits the degree key requirements alignment BPI together impact level achieved in projects. These factors are turn impacted by, for example, centrality, communication, culture. is tested using a case study Australian education institution, relying primarily semi-structured interviews. testing uncovered number interesting insights. For continuous top management support, which was posited be antecedent capabilities, found strongly related requirements’ risk management. As such, can play more effective role initiatives achieving improvement. also better of: time perform processes, accessibility, maintainability, accuracy, ease use, consistency, quality, end users’ satisfaction could measure