The effect of emoticons in simplex and complex task-oriented communication: An empirical study of instant messaging

摘要: Many studies have shed light on general computer-mediated communication, instant messaging (IM), and emotion or emoticons, but little is known specifically about the impacts of emoticons in task-oriented IM communication workplace. Therefore, current study addresses this issue by conducting an exploratory experiment to (1) categorize workplace messages into coherent groups, (2) identify most commonly used (emblems) for expressing positive, negative, neutral emotions case company, (3) test differences emotional effects received text with without reader/s, (4) examine intention use The results showed that negative could cause a effect both simplex complex positive only created female employees there no significant difference between emoticon. Furthermore, using was not statistically terms gender, it has higher tendency employees. corresponding suggestions provided research may help increase our understanding emoticon