Fundamentals of service science

摘要: Service systems are value-co-creation configurations of people, technology, value propositionsconnecting internal and external service systems, shared information (e.g., language, laws, measures, methods). science is the study aiming to create a basis for systematicservice innovation. combines organization human understanding with business andtechnological categorize explain many types that exist as wellas how interact evolve co-create value. The goal apply scientific understandingto advance our ability design, improve, scale systems. To make progress, we think servicedominantlogic provides just right perspective, vocabulary, assumptions on which build theory ofservice their configurations, modes interaction. Simply put, service-dominant logicmay be philosophical foundation science, system may its basic theoreticalconstruct.