Information technology and quality management in public social work

摘要: ABSTRACT Managing a non-profit organization for public social work is primarily matter of quality management which the responsibility service manager. Because (a) actual state assurance in branches, and (b) professional character organizations, Public Social Work Quality System asks intensive involvement workers development system. PS+QS both method system model. It organizes clients' routing through institution. The major part workflow concerns phasing counselling processes. communication structured by information techniques. Professional counsellors their managers apply standards check on application.