Need radical innovation and continuous improvement? Integrate process reengineering and TQM
作者： Thomas H Davenport , None
DOI: 10.1108/EB054413
关键词:
摘要: Initiatives to enhance operational performance can include some programs that strive for continuous improvement and others attempt radical innovation. But implementation depends upon learning how integrate the substantially different approaches of total quality management (TQM) business reengineering.
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