Eliciting Expertise, Harvesting, and Representing Knowledge

摘要: The exploration of human communication and its consequences to aviation safety delivers a knowledge framework, configuring this chapter. A bottom-up approach from qualitative data gathering relation identification between actions interactions with iteration refinement is described allows core concepts emerge theoretical sensitivity, using rich depository guided by grounded theory (GT). This chapter explains the concept situation awareness (local, transitory, global) as catalyst “what we need know” for safety. Preconceptions, interviews, questioning tools, an Ishikawa diagram are analyzed, considering operations, cultural, technical, commercial parameters in realities. GT guiding path construction through notions perception, comprehension, projection, sorting, comparing, coding, reenactment. immersion searches following knowledge-construction elements: (i) relevant conditions which participants act various flight-related situations, (ii) how actors respond changing unexpected events, (iii) what their or lack action, (iv) essence expertise critical environments (i.e., expert complies “letter rule” “spirit deviates when he/she identifies exception exceptional case). Lastly, four schematic figures offer picturesque description above steps inquiry, depicting backbone study book, while cross-references “connect dots.” textual aspects found experts’ replies interpreted discourse analysis close reading guidelines.