Prioritization of factors influencing employee adoption of e-government using the analytic hierarchy process

摘要: Purpose Government employees have various challenges of adopting e-government which include administrative problems, technological challenges, infrastructural lack trust on computer applications, security concerns and the digital divide. The purpose this paper is to identify most salient factors that influence employee adoption in India as perceived by government involved service delivery. Design/methodology/approach The first identifies different influencing basis literature review then finds their relative importance prioritizing them using analytic hierarchy process (AHP). AHP a multi-criteria decision-making (MCDM) tool combines all into hierarchical model quantitatively measures through pair-wise comparisons (Saaty, 1980). Eleven been identified, are categorized under four main factors, namely, “employee’s personal characteristics”, “technical factors”, “organizational factors” “trust”. data pertaining sub-factors related study collected from ten senior working with departments bodies Government National Capital Territory Delhi. Findings Based results obtained, findings reveal two important intention adopt e-government. Moreover, “training”, infrastructure”, “access speed”, support” “trust” infrastructure top five considered be for e-government. Research limitations/implications One limitations regarding methodology used rating scale conceptual. There chances biasing while making factors. Therefore, due care should taken deciding scores Also, some selected, may interrelationships such educational level training; skills trust; etc., these not AHP, limitation present study. In case, network (ANP) can better option. further extended considering other responsible applying ANP revised model. Practical implications The help organizations, evaluate critical This achieving cost-effective implementation applications efficiently managing resources. Briefly, imply provide sufficient training support enhancing technical so they use comfortably. also ensure fast access speed carry out tasks efficiently. Originality/value Most existing focused citizens’ point view, very few studies (Alshibly Chiong, 2015). majorly generic technology models generally applicable situations where voluntary. As voluntary, proposes e-government, more relevant mandatory. previous statistical methods multiple regression analysis or structural equation modelling examining significant adoption. contributes area formulating problem an MCDM determine weights employees.