Customer empowerment: Does it influence electronic government success? A citizen-centric perspective

摘要: We investigated the impact of customer empowerment on e-government success.We proposed a theoretical model and an evaluation tool for this purpose.The was validated through survey analyzed using partial least squares.This work may provide new research avenue empowerment. Electronic government (or e-government) initiatives are widespread across globe. The increasing interest in raises issue how governments can increase citizen adoption usage their online services. In study, fundamental argument is that citizens be viewed as customers, success measured by extent to which net benefits positively influenced. Hence, key consequents customer-related, antecedents such have considered from viewpoint. advocate agencies must consider customers' perceptions causal mechanism deriving value systems. However, literature appears lack perspective. This study aims fill gap proposing associated measures performance method squares. results support our show all paths significant.