Perceptions of information system success in the public sector: Webmasters at the steering wheel?

摘要: Purpose – The purpose of this paper is to explore the relationships between constructs information system (IS) success in public sector, as perceived by webmaster intermediaries, and investigate how user testing affects these relationships.Design/methodology/approach Online surveys were conducted, using questionnaires, with webmasters Denmark Norway who participated sector web award contests organized government (n=1,237, n=541; response rate 44 per cent).Findings It was found that frequency which carry out their perceptions IS success, those conduct no displaying weakest associations among variables. Findings also suggest do little or conveniently assume citizen users are satisfied, while more knowledgeable experience have a greater perception levels success.Practical implications fact majority ...