The impact of E-Banking developments on operating costs in Bank branches

作者: Mahdi Mahdavikhou , Mohsen Khotanlou , Mahdi Kazemi Oloum , Amir Hossein , Azimian Moez

DOI:

关键词:

摘要: This study aims to examine the effects of E-Banking on reduction operating costs in Bank branches. All 850 employees working Melli branches are statistic sample this research. In data was collected by a researcher designed questionnaire distributing among 206 which were selected randomly using classified sampling method. Statistic software SPSS has been used analyze gathered related years 2008, 2009, 2010, 2011, 2012, 2013. Results research showed that installation ATMs positive effect decrease expenses.

参考文章(9)
Luca Casolaro, Giorgio Gobbi, Information technology and productivity changes in the Italian banking industry Research Papers in Economics. ,(2004)
Serkan Akinci, Şafak Aksoy, Eda Atilgan, Adoption of Internet banking among sophisticated consumer segments in an advanced developing country International Journal of Bank Marketing. ,vol. 22, pp. 212- 232 ,(2004) , 10.1108/02652320410530322
Ken Holden, Magdi El-Bannany, Investment in information technology systems and other determinants of bank profitability in the UK Applied Financial Economics. ,vol. 14, pp. 361- 365 ,(2004) , 10.1080/0960310042000211623
Tero Pikkarainen, Kari Pikkarainen, Heikki Karjaluoto, Seppo Pahnila, Consumer acceptance of online banking: an extension of the technology acceptance model Internet Research. ,vol. 14, pp. 224- 235 ,(2004) , 10.1108/10662240410542652
Arpita Khare, Shveta Singh, Exploring attitude of Indian customers towards internet banking International Journal of Business Competition and Growth. ,vol. 2, pp. 4- ,(2012) , 10.1504/IJBCG.2012.044053
Ahmad Zakaria Siam, Role of the Electronic Banking Services on the Profits of Jordanian Banks American Journal of Applied Sciences. ,vol. 3, pp. 1999- 2004 ,(2006) , 10.3844/AJASSP.2006.1999.2004
H. Kalaiarasi, V. Srividya, An investigation on online banking adoption International Journal of Business Innovation and Research. ,vol. 7, pp. 99- 112 ,(2013) , 10.1504/IJBIR.2013.050558
Balachandher Krishnan Guru, Santha Vaithilingam, Norhazlin Ismail, Rajendra Prasad, Electronic Banking in Malaysia: A Note on Evolution of Services and Consumer Reactions The Journal of Internet Banking and Commerce. ,vol. 5, pp. 1- 13 ,(2001) , 10.1007/978-3-322-86627-1_15
Jean-Michel Sahut, Zuzana Kucerova, Enhance Internet Banking Service Quality with Quality Function Deployment Approach The Journal of Internet Banking and Commerce. ,vol. 8, ,(2003)