Total quality beyond North America A comparative analysis of the performance of European Excellence Award winners
作者： Louise Boulter , Tony Bendell , Jens Dahlgaard
DOI: 10.1108/01443571311295635
关键词:
摘要: Purpose–The purpose of this paper is to assess whether the implementation of a total quality management (TQM) approach positively affects the financial performance of European companies. This paper tests whether North American results showing the relative out‐performance of companies that have successfully implemented TQM approaches are replicated in Europe. Design/methodology/approach–This research uses the same methodology as the seminal work of Hendricks and Singhal. The winning of a Quality Award …
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