A Unified Knowledge-Based Content Management Framework towards Value-Added Application and Service Development and Business Marketing for Museums: The Case Study of the National Museum of Natural Science in Taiwan

摘要: The practices of knowledge management (KM) are complicated and usually difficult accomplishment. In most situations, KM is introduced on a departmental or even individual level, leading to the Content Silo Trap where content, applications, services created in isolation. To address issue, this paper proposes, for museums, Unified Knowledge-based Management Framework, which consists Process Knowledge Development, Multi-layered Reusable Structures, System. first declares tasks museum staff perform while building utilizing knowledge. second abstracts content consistent structures reuse. last comprises subsystems serving functionalities knowledge-based management. proposed framework has been successfully National Museum Natural Science manage operations daily basis. addition, platform based th...