APPLICATION OF THE EXPECTANCY-DISCONFIRMATION MODEL IN THE PREDICTION OF HEARING AID USER SATISFACTION

摘要: The relationship between expectations and satisfaction, across a variety of products services, has been documented in consumer health care literature. expectancy-disconfirmation model satisfaction grown out this work. This proposes that the size difference consumer's expectation perception product or experience (disconfirmation) is predictive resulting satisfaction. empirically tested shown to predict settings such as vision correction, hospital stays, pharmacy purchases well services purchases. Results from study suggest disconfirmation might be strong predictor Chinese first-time hearing aid users. This topic relevant general, at conceptual clinical level. Patient leads increased patient compliance with procedures interventions offered, leading better treatment outcomes. an important influence on utilization patterns patients’ responses given. Many outcomes, particularly those associated use, are dependent high level compliance. As clinicians seek attain optimal which should include improved quality life; it legitimate pursue prerequisite goal. One component was develop reliable measurement instrument could used investigate first time purchasers instruments United States. Further research questions addressed more specific aspects relationship. Results indicated performance contribute heavily seem carry similar weighting. use self-report measures outcomes appears immune bias posed by socially desirable responding. provides empirical evidence can applied